In conversation with Dr. Myriam Hadnes. Myriam is a facilitator of note and the creator of NeverDoneBefore, a global learning programme that culminates in a 24 hours facilitation festival, with the ambition to explore the next trends in the facilitation practice. Engaging in something we have never done before is a good training ground for experiencing flow and Myriam takes us into the workings of teams who have done exactly that.
In celebration of our 5-year anniversary, we swap seats and have Saar Ben-Attar in our studio. Not to interview this time but to answer questions posed by our team, partners, and clients. It’s the uncut version, no holding back as we like to call it. Being brutally honest about our work and our Tribe.
For this podcast episode we have Bennie van Rooy, Managing Director of Access Bank South Africa. Bennie is a financial services veteran, having worked across a diverse set of financial institutions, both private and public sector. He shared his insights about leadership in Financial Services and making difficult decisions in an environment that is being disrupted. With Access Bank becoming a catalyst for growth and innovation, growing its presence across markets, he provides a valuable perspective into how one innovates beyond borders…
We recently hosted in our virtual studio Otis Tawanda Makahamadze, Executive at OmniContact BPO Services, an ambitious and fast-growing business, in the Econet group, one of Zimbabwe’s leading organisations and a recognised innovator on the continent.
Otis and I first met quite a few years back and I recalled during our conversation how the idea of growing Econet’s contact centre in Zimbabwe, from an internal centre of excellence into a fully-fledged provider of outsourced services, came to life. One could have looked at it at the time as just one idea on the periphery of our reality. However, we gave this glimpse of reality some attention, recognised its potential early on and now, some years later, OmniContact BPO Services not only serve clients in the county or in neighbouring states, but in the United States, the United Kingdom and other far-away destinations – a testament to the ingenuity and courage demonstrated by Otis and his team. It is a story of meeting reality where it mattered most.
In today's podcast episode, we speak with Charles Carey, a seasoned banker who has travelled the African continent building financial services organisations.
We spoke about what makes a banking institution truly distinctive, the importance of speaking to people who are different to us, outside our ‘echo chamber’ and how misinterpreting disruption as merely a tough and competitive environment may have long and far-reaching implications for banks on the continent – a conversation not to be missed.
Jan Pilbauer, CEO of BankServAfrica is an innovator at heart. In this podcast episode, he shares with us how modernising a national payments system requires more than just the right technology but (importantly) innovating how we work and collaborate with others - regulators, financial services firms and communities. In an era where payments are becoming ubiquitous and digital inclusion is a must, we spoke about the resistance to innovation and the practices which enabled various ecosystem players, to work together, discover and adopt a world-class solution.
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Sarah Elkins is a professional storyteller. She works with clients to find the stories that resonate and help shift the people they would like to inspire, connecting with audiences and building brand ambassadors who will support their big ideas. We met up (virtually, of course) to discuss the power of narratives in leadership – what impact these can have on the individual leader and on their organisation.
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Ascent Growth Partners and There Be Giants (TBG) have been collaborating for several years now and so, when the opportunity came up, to share from our combined experience in setting bold objectives and executing on them, we invited Roger Longden, Founder of TBG to our virtual studio. What followed was a fascinating conversation on Objectives and key Results…where they matter most.
Enjoy the episode!