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Welcome to Hidden Growth Champions - real innovators, real conversations, real lessons about growth in the midst of uncertainty. We explore why growth truly matters, as we learn to navigate new and unfamiliar terrains, what forms it can take in innovative organisations (e.g. new markets, acceleration, closing the innovation gap or transformation and renewal), and how ‘growth champions’, situated not just in developed tech centres but across emerging markets, go about discovering, preparing for and powering growth. Every second week, we meet one of these growth champions for a conversation about what growth means to them – not about dry theory, complex methodologies or formulas promising a ‘sure way’ to navigate our way beyond the crisis. Rather, real innovators, real conversations, real lessons.
Episodes
Monday Jul 26, 2021
S2: E23 In Conversation with Otis Tawanda Makahamadze
Monday Jul 26, 2021
Monday Jul 26, 2021
In S2:E23 we hosted in our virtual studio Otis Tawanda Makahamadze, Executive at OmniContact BPO Services, an ambitious and fast-growing business, in the Econet group, one of Zimbabwe’s leading organisations and a recognised innovator on the continent.
Otis and I first met quite a few years back and I recalled during our conversation how the idea of growing Econet’s contact centre in Zimbabwe, from an internal centre of excellence into a fully-fledged provider of outsourced services, came to life. One could have looked at it at the time as just one idea on the periphery of our reality. However, we gave this glimpse of reality some attention, recognised its potential early on and now, some years later, OmniContact BPO Services not only serve clients in the county or in neighbouring states, but in the United States, the United Kingdom and other far-away destinations – a testament to the ingenuity and courage demonstrated by Otis and his team. It is a story of meeting reality where it mattered most.
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